ASK Telemarketing Professional
US-Based Contact Center Solutions

Name: Ask Telemarketing
Telephone: (334) 387-2758

ASK Telemarketing was founded and is still located in Montgomery, AL, where Southern hospitality isn't just a catchphrase, it's a way of life. Modern customers define their buying experiences based on the level of service they receive, meaning that recurring revenue is dependent on customer satisfaction. With ASK's exceptional quality of customer service and thorough knowledge of your business practices, you set yourself above and apart from your competitors.

Our Story

About ASK Telemarketing | US-Based Contact Center Services - about-1

1992

ASK Telemarketing was founded as an outbound call center by Rick Burley and Jim Burley in Montgomery, Alabama. At the time, Rick was working for a consumer magazine business and believed he could provide a better service than what he was receiving from other call centers. Jim was preparing to retire after a 30-year career in manufacturing. Together, they combined their unique experiences and shared a common mission: to provide quality customer contact with Southern hospitality while maintaining respect for all staff.

1998

ASK moved into the Montgomery Small Business Incubator. During our time there, we were able to double in size and take full advantage of the incubator's resources and support.

2001

ASK Telemarketing was named Small Business of the Year in the 50--100 employee category by the Montgomery Area Chamber of Commerce.

2002

ASK "hatched" out of the incubator and moved into an 8,000-square-foot facility easily accessible from all major roads in Montgomery. We remain the largest company to have graduated from the Incubator program.

2006

ASK Telemarketing began handling inbound customer service calls, marking our transition from a traditional outbound call center to a blended call center model.

2010

We expanded our call center services to offer a full suite of Business Process Outsourcing (BPO), initially focusing on website support, chat, and email. At our clients' request, we continued to grow these offerings.

2013

We reduced our traditional outbound sales department and shifted our focus to expanding our inbound services. This pivot allowed us to deliver even greater value to our clients, helping them save money, increase customer satisfaction, and improve retention.

2017

ASK Telemarketing completed a $2.7 million renovation of the former Brunswick Woodmere Lanes facility to accommodate our growing team, which had surpassed 600 employees. Located just two blocks from our previous office, this new facility now houses all of our operations.

Our Mission, Vision & Culture

Your Customer Experience, Our Southern Hospitality

At ASK Telemarketing, we believe in delivering more than just call center services, we deliver a personal touch rooted in genuine Southern hospitality. Founded in Montgomery, Alabama, we've spent decades refining the art of customer connection with warmth, courtesy, and care. Our culture is grounded in treating people the way we were raised to, with kindness, respect, and helpfulness in every interaction.

Whether we're answering a question, solving a problem, or representing your brand, we do so with the same hospitality you'd expect from a front porch conversation over sweet tea.

Our Mission

To help businesses improve their customer experience, reduce costs, and gain operational efficiencies by delivering professional, people-first contact center solutions, with Southern hospitality at the heart of it all.

Our Vision

To be the most trusted U.S.-based call center for businesses seeking high-performance support, meaningful customer experience, and relationships, and a team that feels like family.

Our Culture

Southern hospitality isn't just a tagline—it's how we live and work.

We're Polite
In the South, manners matter. From clients to co-workers, we treat everyone with respect. A heartfelt "yes, ma'am" and "no, sir" are second nature to us.
We're Kind
We believe every person deserves to be treated like family. Our team builds real relationships that often last far beyond the first call.
We're Helpful
Whether supporting a client or helping a co-worker in need, our service mindset is genuine and generous, with no expectation of anything in return.
We're Family
From weekly snack days to quarterly shared meals, our workplace feels like home. We support each other through the ups and downs, just like family should.
We're Charitable
We care deeply about our community and give back through service, support, and leadership. Organizations we proudly support include Triumph Services, Capital City Juniors Volleyball, the local YMCA, and more.

Why Companies Choose Us

ASK Is Here to Help

Whether you're new to the world of contact centers or know exactly what you need, ASK is ready to support you every step of the way. Our omnichannel capabilities, spanning voice, email, chat, and social media, are fully customizable to fit your business. From interactive scripting to real-time dashboards and reporting, we provide more than just call support; we offer a strategic partnership that helps your business grow.

Cost-Effective Customer Care With Measurable Results

At ASK Telemarketing, we treat your goals like our own. When you outsource your customer care to us, you're not just handing off calls, you're gaining a team committed to your success. Whether you're a fast-growing startup or a Fortune 500 company, we deliver scalable, data-driven solutions that enhance performance and customer satisfaction.

Our team tracks the metrics that matter most, from first-call resolution and talk time to hold time and customer satisfaction scores. If something isn't performing, we act fast. Our managers are hands-on and responsive, ensuring issues are resolved before they become problems.

Proven Benefits for ASK Clients

Faster Call Resolution
We streamline processes and train agents to solve problems quickly and efficiently.
Real-Time Performance Visibility
Our reporting tools give you live insight into agent metrics and customer interactions.
Lower Agent Turnover
Our team-first culture keeps agents engaged, trained, and committed to your brand.
Pay-Per-Use Model
You only pay for what you need, boosting productivity and keeping costs in check.
Higher Customer Satisfaction Scores
CSAT and NPS metrics show consistent improvements when ASK is on the job.

Your Challenges. Our Solutions.

We understand the pressures businesses face:

Need to do more with less?
Our agents are trained for efficiency, and we track KPIs to optimize ROI.
Expecting unpredictable call surges?
We cross-train additional staff to step in during high-volume moments.
Want to improve customer satisfaction and retention?
Better customer experiences drive better bottom lines,and we deliver both.

Our Expertise, Your Advantage

We pair cutting-edge technology with a compassionate touch:

100% U.S.-based agents & operations
24/7/365 availability with after-hours and surge support
Custom programs tailored for high-volume and mid-to-large businesses
Shared or dedicated agents to fit your needs
Bilingual support, tech support, and help desk solutions
Transparent reporting, ROI tracking, and CRM integration
Flexible pricing and scalable staffing

President

Rick Burley

After graduating from Auburn University Montgomery with a degree in Information Systems, I worked for a large medical/surgical distribution company with 25 branches across the southeast. I was in the information technology group, where I worked up to become lead developer in inventory control software. From there, I went to work for a leading outdoor magazine, where I developed the software that handled all day-to-day operations and interfaced with several outside systems. While there, I was named Vice President of Operations and started and managed the in-house call center, which grew to more than 100 agents during my tenure.

I’ve been President of ASK for more than 25 years now, and while I really enjoy the variety of tasks I tackle daily, my real joy comes from interacting with agents, managers, and clients. At ASK, our main tenet is to treat everyone with kindness and respect, as you would expect to be treated: callers, co-workers, and clients. In my free time, I play golf, coach youth sports teams, and relax at the beach.

Meet the Team

Case Studies

Real Results, Real Partnerships

At ASK Telemarketing, we don't just talk about delivering great results, we prove it. Our case studies showcase real client success stories, ranging from enhanced customer satisfaction to tangible cost savings. See how businesses across industries have partnered with ASK to overcome challenges, scale efficiently, and deliver exceptional customer experiences.

View Our Case Studies

Partner With ASK Telemarketing Today

Ready to elevate your customer experience? Hire ASK Telemarketing as your trusted US-based contact center solutions partner. We’ll work alongside you to build a customized service that supports your goals, delights your customers, and drives measurable results.

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Ensure your customers receive the best care and resources with Business Process Outsourcing (BPO) from ASK. Our team provides courteous and efficient service to your customers with southern hospitality. We’ve been expertly delivering customer contact solutions for decades, producing measurable results and stronger customer engagement. Our team partners with you to better understand your customers and meet the needs of your business. Contact us today to learn more.

Hours & Links

Monday - Friday

Open 24 Hours

Our Company

Office Location
5665 Carmichael Rd
Montgomery, AL 36117

Phone Number
(334) 387-2758

ASK Telemarketing Professional US-Based Contact Center Solutions