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Meet the Team
Our Team Defines the Exceptional Level of Care We Provide to Customers

Professional Contact Call Center in Montgomery, AL

 ASK was founded as an outbound call center by Rick Burley and his father, Jim Burley, in Montgomery, AL. At the time, Rick was working at a consumer magazine business, and Jim was about to retire from a 30-year career in manufacturing. The pair recognized that, with their combined experience, they could build a business based on the mission of providing quality customer service with genuine southern hospitality and respect for all staff. Since then, ASK has grown to offer a full suite of business process outsourcing, including website support, chat, e-mail, and virtual receptionist services.

Based in Montgomery, AL, ASK is founded on the principles of Southern hospitality, which includes being polite, kind, helpful, and charitable. Meet our team who set and support an exceptional level of service through our company culture.

Customer Service Call Center | Montgomery, AL | ASK  - RickBurley
President
Rick Burley
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After graduating from Auburn University Montgomery with a degree in Information Systems, I worked for a large medical/surgical distribution company with 25 branches across the southeast. I was in the information technology group, where I worked up to become lead developer in inventory control software. From there, I went to work for a leading outdoor magazine, where I developed the software that handled all day-to-day operations and interfaced with several outside systems. While there, I was named Vice President of Operations and started and managed the in-house call center, which grew to more than 100 agents during my tenure. I’ve been President of ASK for more than 25 years now, and while I really enjoy the variety of tasks I tackle daily, my real joy comes from interacting with agents, managers, and clients. At ASK, our main tenant is to treat everyone with kindness and respect, as you would expect to be treated: callers, co-workers, and clients. In my free time, I play golf, coach youth sports teams, and relax at the beach.
Customer Service Call Center | Montgomery, AL | ASK  - SmithAnnBurley
Director, Business Operations
Smith Ann Burley
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Service is one of our key values at ASK, and is also a pillar in how I make decisions at ASK. My job is to look at the analytics and find a way to provide the best service to the customer to help build the brand of our client. I also get to incorporate service by building training paths for all levels of employees at ASK. It is my job to make sure that each employee gets the training they need in an environment that is helpful and supportive as they grow within our company. I graduated from Samford University in 2014 with a BA in History and in 2016 with an MBA from the Brock School of Business at Samford University. I enjoy playing and coaching volleyball, as well as going to the beach. I coach for a travel volleyball club, Capital City Juniors and am involved with EMERGE Montgomery (Young Professionals of Alabama), as well as serving as the Junior Board President of Triumph Services, Inc. My parents and grandparents have each helped mold my love for serving in my community and I believe servant leadership is vital in building a community of strong individuals, which in turn helps build a strong business community.
Customer Service Call Center | Montgomery, AL | ASK  - ChuckColeman
Call Center Director
Chuck Coleman
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I graduated from Troy University with a Bachelor’s degree in Finance and studies in Accounting. ASK was a 20-seat call center in 1997, when I started there and I immediately began training and growing staff. In 2002, ASK purchased its first 150-seat call center and never looked back. Today, ASK is a full-service contact center with more than 500 inbound customer service agents and a secure management team that keeps ASK running 24/7/365. I think we owe our success to the fact that we genuinely care about people because they remind us of those we love—our friends, kids, and community members. In my free time, I like to slow things down, spend time with family, and hunt.
Customer Service Call Center | Montgomery, AL | ASK  - Dee-Cook3
Director, Human Resources
Dee Cook
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Although I grew up in Illinois, I have lived in the south for more than 30 years. I graduated summa cum laude from Troy University Montgomery with a BS in Resource Management. My career began more than 15 years ago as a Human Resources Coordinator at one of the nation’s largest privately-owned broadcasting companies. From there, I moved into manufacturing as a Benefits Manager and was promoted to Director, Human Resources. I started at ASK in December 2016, as Director, Human Resources and have enjoyed building relationships with our employees in a family environment. We encourage, support, and provide staff with avenues to help fulfill their dreams. I am married with a son, daughter, son-in-law, and four grandchildren. I enjoy running, working out, doing mission trips, and helping in the community.
 
Customer Service Call Center | Montgomery, AL | ASK  - linkedInRay-141
Business Development
S. Raymond "Ray" Monasterski, Jr.
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Ray is an accomplished B2B senior business developer and sales manager with an acknowledged reputation for building strategic partnerships through consultative and collaborative team-based approaches. Known for integrity, honesty, and being straightforward with both clients and colleagues, he brings deep experience in developing strategies that exceed stretch goals while delivering exceptional client service. He brings to the table over three decades of experience in the broadband/telecommunications, retail, and BPO environments while partnering with a range of Fortune 100 to SMB clients. Known as a servant leader who “Pays It Forward”, Ray has an accomplished array of leadership roles and certifications that support his professional work and community-based non-profit organizations. He is a fan of golf, football, and baseball, and in his spare time, enjoys reading, cooking, and spending time with his family.
Customer Service Call Center | Montgomery, AL | ASK  - Forest
Business Development
Forest Burley
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During my time at ASK I have been able to help build a new department to help serve one of our largest clients. After moving into a sales role, I have been able to leverage my knowledge of how ASK can help our clients. I enjoy working to help bring in new clients onboard and provide them with a clear path to how ASK can help their customers.

Interested in Joining Our Amazing Team?

ASK is dedicated to providing high-quality customer service with warm Southern hospitality.
If you’d like to be a part of our culture, submit an application today!

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