Let’s be Clear: ASK provides Omni channel services that connect you and your customers across many channels and devices. This is very different from multi-channel, which is simply providing support on more than one channel, but not integrating that support across channels.
Omni-channel solutions focus on the customer, ensuring they can seamlessly navigate between your company’s many touchpoints.
ASK omni-channel services include:
We provide complete customer care for your callers, which includes being knowledgeable not only about your product, but also your brand and business goals.
We respond to queries quickly and with a personal touch. What’s more, ASK agents are trained to be efficient, which means handling more than one interaction at a time to reduce costs.
Social media support
We work with you to develop a social media strategy that matches your goals, then we monitor, measure and engage to provide 360-degree service for both you and your customers.
We perform to your standards for email metrics like response time, branding requirements, escalation rules and more. By staying flexible, we can scale to handle unexpected volumes and route emails to the agent most qualified to handle specific issues.
Rather than waiting on hold , customers appreciate being able to request a call-back. This is one of the easiest, yet most effective ways to boost customer service.
Businesses that adopt omni-channel strategies achieve 91% greater year-over-year customer retention rates compared to business that don’t.
— Aspect Software
To learn more about how your business can seamlessly connect with customers, contact us to schedule a FREE ASK demo.
ASK lives the values of Southern hospitality. Which means not only do we connect with your customers across all channels, we do so with kindness and professionalism. Whenever or wherever your customers reach out to you, we take care of them as you would, and promote the brand you’ve worked hard to create.
ASK omni-channel solutions allow your business to:
- Connect with your customers when and where they want to connect, making them the focus of every interaction.
- Listen to and respond to customer inquiries immediately, positively effecting brand loyalty, lifetime customer value and word of mouth.
- Track individual transactions no matter where they occur in order to better understand and manage your business.
- Access and compare customer data no matter where it is generated in order to not only better serve customers, but also gain a fuller perspective of your business.
To learn more about how you can promote your unique brand consistently across channels, contact us to schedule a FREE ASK demo.
Companies with extremely strong omni-channel customer engagement retain on average 89% of their customers, compared to 33% for companies with weak omni-channel customer engagement.
— Aberdeen Group
Let’s Get Social
Every omni-channel strategy must include social media considerations. We manage your brand across online communities, including Facebook, Twitter, and others. As your strategic partner, we work with you to determine the goals of your social media program and provide meaningful data to understand results.
ASK social media services include:
- Social presence management
- Answer customer inquiries in real time
- Customer service extension to social media
- Integration with your current teams
- Social media risk management
To learn how you can grow your business with social media strategies, management and analytics, contact us to schedule a FREE ASK demo.