Your customers expect kind, courteous, personal and efficient service. In short, they crave the ideals of Southern hospitality that have guided ASK for decades.
We provide contact center solutions for businesses to improve customer experience, reduce costs and achieve greater efficiencies.
|Customer Experience is now THE competitive differentiator, which means you need to provide exceptional service, no exceptions.||We learn your business and work alongside you as a partner to understand your customers’ needs and provide the appropriate service.|
|You’re continually expected to do more with less, which means improved customer experience can’t come at the expense of operational efficiencies.||ASK agents are trained for efficiency and we analyze agent and project key performance indicators (KPI’s) to ensure you realize optimum ROI.|
|Sometimes you know when to expect increased call volumes, while other times, they come unannounced. You need to be able to respond regardless of the reason, while maintaining KPI’s.||We train a group of core agents for your business, and we train additional staff who step in to help during call volume spikes.|
|At the end of the day, the bottom line matters most. You need to increase revenue and grow your business.||Research has shown a direct correlation between increased customer experience and increased sales. Happy customers are repeat customers.|