Opportunity

When customers call, it’s your chance to delight and impress.

Your customers expect:

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Their calls to be answered promptly

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Their issues to be Handled quickly and with no hassle

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Friendly agents who are kind and compassionate

If your customers aren’t satisfied with their experience with you, they WILL leave.

By 2020, customer experience will overtake price and product as the key differentiator between brands. 

—Walker Info


 

Solutions

ASK has been providing customer care with warm Southern hospitality for decades.

With ASK solutions, you can:

  • Gain a partner who works beside you to understand your customers and their needs, as well as your goals for business growth. You choose the solutions that work for your unique business.
  • Eliminate unnecessary barriers between you and your customers with 24/7 call answering and customer care that is truly omni-channel.
  • Enjoy flexibility to seamlessly meet customer service demands and cut call center overhead.
  • Delight your customers with individualized interactions.
  • Realize opportunities you may be missing to create added value from calls.
  • Build a loyal customer base who understand their issues will be handled quickly.
 
One happy customer can equal as many as 9 referrals for your business.

— American Express

 

Our goal for you customer is to feel they were treated fairly and respectfully.

To learn more about Customer Care solutions that drive quality customer experience, contact us to schedule a FREE ASK demo.


 

Results

You’re busy doing what you do best: managing your business for optimum results. When you outsource your Customer Care to ASK, your goals become our goals. Whether you’re a Fortune 500 company or a startup, ASK provides solutions that drive ROI. We track and analyze the data that matters, from first call resolution to talk time and hold times. And, if something isn’t working, we fix it in real time.

On average, ASK clients realize:

  • Faster call resolution
  • Real-time visibility into agent performance
  • Dramatically reduced agent turnover
  • A pay-per-use model for optimal productivity and cost efficiency
  • CSAT and NPS scores show measurable improvement
 
70% of buying experiences are based on how the customer feels they are being treated. 

— McKinsey

 

To learn more about how your business can get real results with individualized Customer Care solutions, contact us to schedule a FREE ASK demo.


 

Success

Quality customer experience sets you apart from your competitors more so than your product, service or price. When you hire ASK, we work as your strategic partner. Like you, we are focused on 100% customer satisfaction.

ASK Customer Care services include:

Intelligent, interactive scripting

Comprehensive real-time dashboards and reporting suite

Live call monitoring

Built in quality assurance dashboard and agent scoring platform

Fully integrated email and web chat services

CRM integration for shorter, more professional calls

The most advanced system visibility and monitoring in the industry

Dynamic agent priority routing

To learn more about how your business can reach greater levels of success, contact us to schedule a FREE ASK demo.